Refunds

All sales are final once your download has been delivered. A digital file cannot be returned the way a physical book can.

We still help when something has clearly gone wrong. Email us from the address you used at checkout within 14 days of purchase and we will try to fix it first. If we cannot, we will refund you.

That applies when you accidentally bought the same guide twice, when a file is broken or will not open and we cannot get a working copy to you, or when your download never arrived and we cannot deliver it.

Refunds go back to the card you paid with, usually within five to ten business days depending on your bank. Your download access is revoked when the refund is issued, that happens automatically.

If you are in the UK or EU, you normally have a 14-day right to cancel a digital purchase. At checkout you can agree to immediate delivery, which means you give up that cancellation right once delivery begins.

Nothing in this policy takes away rights the law gives you when a product is faulty or not as described.

There is nothing to refund, but if a free download fails, email us and we will get it to you.